Field Service Management Solutions

Efficient and effective field workers are essential to deliver service excellence to meet today’s customer expectations

 

Since 2014,Gartner MQ for Field Service Management has IFS as a Leader 

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     Making complex service simple

   

Service delivery models of the future – NOW!

 

  • Adopt predictive maintenance and outcomes-based service
  • Monitor equipment and assets using IoT to predict and prevent downtime and outages
  • Leverage machine learning models to improve first-time fix rate
  • Harness process automation technologies to deliver ground-breaking efficiencies
  • Scale innovations in a fraction of the time, like IoT, Artificial Intelligence and Digital Twins

 

Transforming field worker productivity

Empower field workers to manage their day, from start-to-finish, on mobile devices to efficiently deliver great service as part of a connected team

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♦ Distribute and arrange work orders

♦ Assign new jobs to employees

♦ Communicate with field staff

♦ Collect field data (time of arrival/

    job completion/information request, etc.)

♦ Share job data or customer history with

    field staff

♦ Arrange employees to different positions

♦ Manage product inventory and availability

♦ Improve customer satisfaction

Promote enterprise service reform and help enterprises to obtain direct digital benefits

Improve
technician
productivity

Reduced
journey
time

Improve
equipment
usage time

Optimize
technician/
dispatcher ratio

  

  

Improve first
maintenance
completion rate

Improve
SLA
satisfaction
rate

Reduce
sub-
contractor
costs